At The Varsity Jacket, we are committed to providing our customers with the best possible shopping experience, which includes hassle-free exchanges and refunds. Below is our policy regarding exchanges and refunds:

1. Exchanges:

If you are not completely satisfied with your varsity jacket, you may exchange it for a different size, color, or style within 14 days of receiving your order. To initiate an exchange, please contact us at info@thevarsityjacket.co.uk. Include your order number, the reason for the exchange, and specify the size, color, or style you wish to receive. Please note that custom-made and made-to-measure varsity jackets are not eligible for exchange.

2. Refunds:

If you prefer a refund rather than an exchange, you can request one within 14 days of receiving your varsity jacket. To initiate a refund, please reach out to us at info@thevarsityjacket.co.uk, providing your order number and the reason for the refund request. Please be aware that custom-made and made-to-measure varsity jackets are also ineligible for refunds. Refunds will be processed back to your original payment method.

3. Customization and Patches:

Please note that customization options, including custom colors, designs, and name patches, are not eligible for exchange or refund.

4. Shipping Costs:

Customers are responsible for the return shipping costs associated with exchanges and refunds. We recommend using a traceable shipping method to ensure your return is received safely.

5. Condition of Returns:

All varsity jackets must be returned in their original condition, with all tags and packaging intact. Jackets that have been worn, altered, or damaged will not be accepted for exchange or refund.

We want our customers to be completely satisfied with their varsity jackets and will do our utmost to accommodate any exchanges or refunds within the limits of this policy. If you have any questions or concerns about our exchange and refund policy, please don’t hesitate to contact us at info@thevarsityjacket.com. We are always here to assist you!